Terms & Conditions

1. General Information

Topcat Worktops provides services for the supply, delivery and installation of quartz, granite, marble and other natural stone worktops (“Worktops”). These Terms apply to all transactions, including orders, quotations and installations.

2. Quotation & Orders

2.1 Quotation Validity

Quotations provided by Topcat Worktops are valid for 30 days from the date of issue unless stated otherwise. After this period, pricing and availability may be subject to change.

2.2 Order Confirmation

An order is considered confirmed when you provide written acceptance of the quotation and make the required deposit payment (where applicable). Any changes to the order after confirmation may result in additional charges. Changes may be made before payment of the deposit, but this can result in a new quote.

3. Payment Terms

3.1 Deposit

A minimum deposit of 50% is required to confirm your order. The balance of the total cost is due on the day of installation unless otherwise agreed in writing. If a worktop is delivered to the customer and it is of a substandard quality, Topcat Worktops will resolve this and no further payment will be made until the job can progress.

3.2 Final Payment

Final payment must be made in full before the installation team begins work. Failure to make full payment may result in delays or the cancellation of your installation.

3.3 Methods of Payment

We accept payments via bank transfer. Payment details will be provided upon order confirmation.

4. Delivery & Installation

4.1 Delivery

We will deliver your Worktop to the address specified in your order. Delivery times are estimates and may vary based on location and availability of materials. We will notify you of any changes to the delivery schedule. All deliveries are made inside of normal working hours (9am–5pm, Monday to Friday).

4.2 Installation

Installation is scheduled once your Worktop is ready. You must ensure that the installation site is ready and accessible before the scheduled date. This includes having adequate space for delivery and installation, and ensuring that any necessary plumbing or electrical work has been completed. Our installers are not trained or qualified to undertake electrical or plumbing work and the base for the worktops must be to the standard required prior to delivery. Our team may make suggestions to improve a base if needed. All binders or sealants used must be given 48 hours to set.

4.3 Site Preparation

Any preparation work required to install the Worktop, such as the removal of old countertops, is not included unless specifically outlined in the order. We can provide this service for an additional cost upon request. Our installers are not trained or qualified to undertake electrical or plumbing work and the base for the worktops must be to the standard required prior to delivery. Our team may make suggestions to improve a base for a worktop.

4.4 Access & Site Conditions

You must ensure that the installation area is clear, accessible and free from obstructions. If the installation cannot proceed due to site conditions or access issues, we may need to reschedule or charge additional fees.

4.5 Delays

We are not liable for any delays in delivery or installation caused by circumstances outside our control, including but not limited to adverse weather, supply chain disruptions or unforeseen site conditions.

5. Product Quality & Warranty

5.1 Product Warranty

All Worktops supplied by Topcat Worktops come with a manufacturer’s warranty, which typically covers defects in material for 15 years and workmanship for 2 weeks. This warranty does not cover damage resulting from misuse, accidents, improper care or installation errors. Please see the manufacturer’s terms and conditions for full details of the warranty for your material.

5.2 Inspection

Upon installation, you should inspect the Worktop for any visible defects or damage. If there are any issues, please notify us within 48 hours so we can resolve the matter.

5.3 Natural Variations

Natural stone Worktops (e.g., granite, marble) may have inherent variations in colour, texture and veining. These variations are considered normal, and we cannot guarantee that the finished product will match the sample exactly. We recommend that you review the materials before confirming your order.

6. Cancellations & Returns

6.1 Order Cancellation

You may cancel your order within seven days of placing it, provided that installation has not yet commenced. After this period, cancellations may incur a cancellation fee for any materials that have been ordered and cannot be returned. You may also have to pay any fees incurred for returning materials.

6.2 Returns

We do not accept returns for custom-cut or installed Worktops. If you receive a defective product, we will work with you to arrange for a replacement or repair. Please contact Topcat Worktops to arrange this.

7. Customer Responsibilities

7.1 Site Accessibility

You are responsible for ensuring that the installation site is accessible and ready for installation as per the agreed schedule. Failure to do so may result in additional charges for rescheduling or delays.

7.2 Damage Prevention

You are responsible for maintaining the Worktop post-installation. While our Worktops are designed to be durable, you should follow the care and maintenance guidelines provided to avoid any damage.

7.3 Permits & Approvals

If required, you are responsible for obtaining any necessary permits or approvals for the installation of the Worktop, including building or planning permissions.

8. Liability

8.1 Limitation of Liability

Topcat Worktops’ liability is limited to the cost of the Worktop and installation services. We are not liable for any indirect, incidental or consequential damages arising from the use of our products or services.

8.2 Force Majeure

Topcat Worktops will not be held responsible for any failure to perform our obligations under these Terms due to events outside of our reasonable control, such as acts of God, war, strikes or natural disasters.

9. Privacy & Data Protection

We are committed to protecting your privacy. Any personal information you provide to us will be handled in accordance with our Privacy Policy, which is available on our website.

10. Governing Law & Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

10.2 Dispute Resolution

Any disputes arising from or in connection with these Terms shall be resolved through the Financial Ombudsman before escalating to formal legal proceedings. Begin the process at financial-ombudsman.org.uk.

11. Changes to Terms

Topcat Worktops reserves the right to modify these Terms at any time. Any changes will be communicated to you, and the updated Terms will be posted on our website with reasonable notice provided.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Acceptance of quotation is considered acknowledgement and agreement to these Terms and Conditions.